Ciao Bella Day Spa Ltd.

Cindy Parsons (13.08.2017 19:33)
Gel nails were terrible and customer service is horrible.

I received a new/full set of gel nails. Within days one had chipped horribly and within a week one had lifted. By the time two weeks was up all the nails had lifted. (I've had gel nails for 15 years and know that bio works on my nails... therefore it wasn't the product). I went in vacation only days after the appt. I contacted the spa a couple days before returning to Grande Prairie and explained the situation and assumed she would redo them. I was told that there was nothing she would do as I had refused to book a nail fill. This makes no sense as both in conversation at the appt and in my complaint it was explained I was on vacation. I couldn't physically be there to get the fill. (My intention was to get them filled by my reg nail tech I see when vacationing in NL. I didn't get the fill as I needed a complete new set and assumed Ciao Bella would redo them). Also said they only guarantee nails for 5 days. This is a terrible custom as any other nail salon has redone any lifted nails for free if it happens before my next scheduled fill. Therefore I would recommend just about any other salon for gel nails. Definitely do not recommend anyone get gel nails done here.

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