Boston Town Car

Vaswati Das (22.10.2016 05:06)
It was such a pleasure to work with Boston town car company. We interacted with Mac, very professional, very responsible and very accountable. He guided us with all the right information. We did shop around for a qquote and there's were the best.
The minivan arrived sharp on time. The bus was clean. The driver very courteous. He played all our songs and was a great sport.
I give them a 5 thumbs up. And I say Mac exceeds all expectations!!!!!
We will engage them again very soon.

Lisa Ritchie (19.08.2016 04:38)
When booking the service we indicated that we had a 6 yr old and 4 yr old and would need a car seat and booster. They showed up with an infant seat and booster which were hardly secured and we couldn't fit our 4 yr old in. So we used decided to use their booster seat and gave them our car seat to pick us up with on the return flight home. We called 2 days before our return trip to make sure that they had our car seat and would be showing up with that as well as a booster. Although they assured us this would be handled they proceeding to show up and with two infant car seats, again not appropriately secured. The flight home with two little ones was late enough and now we were forced to wait another 30 minutes for someone to drop off the correct seats and find ours! When the manager arrived with the seats, there was no apology. I expressed my dissatisfaction to which he said that the error was made because we filled out the initial request wrong. There was no acknowlegement of their wrong doing or the fact that we called 2 days prior to confirm the arrangements. The manager also said he would call us the next day which he never did... Extremely poor customer service and if you have kids I would not trust them to show up with the appropriate seats and secured correctly!

Melinda Baldwin Fulford (02.06.2016 16:17)
Pros: Our driver was friendly and the car was clean.

Cons: We asked for an infant seat for our 6-month old, and the driver showed up with a front-facing booster seat for kids ages 3 and up! We had to fetch our own infant seat and install it. And THEN the driver misunderstood his GPS directions and got on the highway going the wrong way, adding 15 minutes to our journey as he drove to the next exit to turn around. Thank goodness we left plenty of time before our flight.

Boston Town Car is vastly overpriced for the quality of service -- this debacle cost us $72, including the mandatory gratuity for our disorganized and inattentive driver. If you're looking for an airport taxi you can probably do better.

Tom Sullivan (11.02.2015 03:35)
Excellent service. Always on time and very very accommodating. Since last summer I've been using them on a weekly basis, my elderly mother lives in Brookline and can no longer drive. They're great. You won't find a better company to deal with. I went through several companies before I found this one online. Mack is a great guy with a great team of drivers.

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