Signature Salon & Day Spa .....Massage & Wellness

Joana Martinez (19.08.2017 05:11)
Was not let go quit very cady for u to respond like that which just proves my point lol

Michelle Drinkwine (24.07.2017 19:16)
Korinne is great! She does a great job on my hair and always goes out of her way for me. I appreciate the appointment reminders. Everyone at signature salon is friendly and professional. They offer a lot of types of services including skin care, massage, nails and hair. Very reliable staff with a lot of experience! Great prodicts available as well.

Esther Kazian (16.03.2016 00:23)
Terrible service. I stood at the counter completely unnoticed. I finally asked for someone to check me in and was told that my appointment was for two days later even though I had told the person several times that I would see them today at 4 when I made the appointment. If you can't do a simple job like write down an appointment correctly,why would I trust you with a massage or hairdo? I will never be back.

Bryan Myrick (03.05.2014 22:15)
The first visit was a good experience with a cut and color, but two months later I scheduled an appointment for a bang trim and went in telling the owner I was there for my appointment and immediately felt as if she was irritated and acted as if she was really putting herself out for my benefit. It wasn't the best trim and felt rushed to push me out as fast as possible. I will be finding a new stylist for the future and suggest you go somewhere else.

Katherine Corkill (18.09.2012 02:18)
Not A Happy Camper. I went to this seemingly beautiful, professional looking salon for the first time and was assured by the staff member that the gal they were booking me with was familiar with cutting wavy hair. I brought a photo with me of the style I wanted and Adriana (20yrs) exp. described what she saw in the style and said "no problem". Although a very pleasant gal, she was unable to complete the task. When she was finished, my hair was cut 4 inches too short leaving me with bangs once my hair dried instead of wispy lengths that should have touched my mouth when finished styling it, not when pulled tight when wet for the cut. I grew my hair out for 5 months in order to get the style in the photo. They now sit right at my eye. She also did not do a recheck of my hair, which I had to point out that 2 inch strands dangling beyond the finished style, in front, were still needing to be cut. All I pretty much could say, "well I certainly don't want it any shorter than it is." Damage Done! I contacted Corrine, the owner and described my scenario and expressed my disappointment, and all she did was offer up excuses in terms of client, stylist communication as though I had somehow miscommunicated to the stylist what I wanted. A photo is provided to avoid just that or any misinterpretation of what the client wants, there can be no excuse imo when it comes to utilizing photos, as in the case of a stylists book left in the waiting room for women to select a style they would like. I told her to cut it just like the photo. Otherwise, what is the point of bringing a photo? Disappointingly, that is not what I got and the owner offered nothing in order to regain my confidence, she didn't even offer to try and fix the hair, but what could she do, cut it shorter? Unfortunately, I will have to regrow my hair and try again. It was more about her indifference to how I was feeling as I tried to search for any type of empathy from her. My CC company refunded the money to me as a courtesy and at their expense, in lieu of my first time charge-back dispute in wishing to help resolve it as painlessly as possible and for being a long time client who does not ever do charge backs. I accepted and the salon sadly gets to keep the unearned spoils of this botched job.... My haircut may have been free, but they lose on the customer side with poor service and care of my concerns. My only advice is, if someone is looking for hairdo's for special occasions, a simple trim or any old haircut will do, then this salon will probably work. If you are wanting something classy and different, then I believe the level of education is lacking to accommodate a client with these types of requests. Experience in years and congenial smiles mean nothing if they can't even look at a photo, determine the texture of the clients hair, and then get the cut specific to that. Won't be returning or recommending, and don't be dazzled by the modern design of this salon because it means nothing if experience and a desire to make a customer happy when they leave, is not part of the total package.

UPDATE: 9/17/2012 In response to the owner. Although you basically recapped what I stated in my initial review, please note that I went to Danae Valle of the former Studio D, Now Studio V3 of Meridian, back in July since I had to allow my hair to regrow, and showed her the exact same picture and the cut was perfect. She is a Master Stylist and it shows. Continued education is paramount to keeping up with creative styles. I conveyed nothing to her except showed her the photo so as far as communication, the photo conveys accuracy.... Result was a beautiful cut exactly like it showed in the photo....Styling afterward is another story. Bottom line your stylist over cut my hair leaving nothing for correction and you refused to make it right.

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